Jarjums privacy policy
Jarjums Therapy is committed to protecting the privacy and confidentiality of our clients and their families. We collect, store, use, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and relevant professional standards. Personal information is only collected and used for the purpose of providing safe, effective, and high-quality services.
How We Protect Your Information
Client information is stored in a secure, password-protected client management system.
Hard-copy documents containing client information are kept in a locked cabinet.
Hard-copy documents are securely destroyed when no longer required.
Access to client information is limited to authorised personnel only.
Client information is not shared without consent unless required or authorised by law (for example, where there is a risk of harm or a legal obligation to disclose information).
Accessing and Correcting Personal Information
You may request access to the personal information we hold about you or your child at any time.
You may also request that we correct any personal information that is inaccurate, incomplete, out of date, irrelevant, or misleading.
Requests for access to, or correction of, personal information can be made by contacting Jarjums Therapy using the contact details below. We may need to verify your identity before providing access to personal information.
Privacy Complaints
If you have concerns about how Jarjums Therapy has collected, used, disclosed, stored, or otherwise handled your personal information, you may make a privacy complaint by contacting us in writing.
We will investigate your complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Contact Us
For privacy enquiries, requests to access or correct personal information, or to make a privacy complaint, please contact:
Jarjums Therapy
Phone: 02 7822 0184
Email: office@jarjumstherapy.com.au